Terms & Conditions

Welcome to Avalia Couture. By accessing or using our website www.avaliacouture.com, placing an order, or interacting with our services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making a purchase.

1. Definitions

In these Terms and Conditions:

“Customer,” “You,” “Your” refer to the individual accessing or purchasing from our website.
“Company,” “We,” “Us,” “Our” refer to Avalia Couture, the brand and operator of this website.
“Website” refers to www.avaliacouture.com and any other digital or mobile platform managed by Avalia Couture.
“Products” refers to footwear and accessories offered for sale by Avalia Couture.

2. Scope of Applicability

These Terms and Conditions apply to all domestic (India) and international transactions made through our website.

Certain provisions may vary depending on your country of residence, applicable consumer laws, and import regulations.

3. Electronic Communication

When you visit our website, send us emails, or contact us through SMS, RCS, or social media, you consent to receive communications from us electronically.

You agree that all agreements, notices, disclosures, and communications that we provide electronically satisfy any legal requirement that such communications be in writing.

This does not affect your statutory rights under applicable consumer protection laws.

4. SMS / RCS and DND Authorization (India Only)

By registering on our website or placing an order, you authorize Avalia Couture to use your registered mobile number and email address to send you order updates, shipping information, and promotional offers, even if your number is registered under the “Do Not Disturb (DND)” service.

You can opt out of promotional messages at any time by contacting info@avaliacouture.com or by following the unsubscribe instructions in our communications.

5. General Conditions

You agree not to use our website or products for any unlawful, fraudulent, or unauthorized purpose.
You may not reproduce, copy, modify, distribute, or resell our products, website content, images, videos, or packaging without our written consent.
We reserve the right to refuse or cancel any order if we suspect fraud, stock limitations, payment authorization issues, or delivery unavailability.
You agree to provide current, complete, and accurate information for all purchases and account registrations.

6. Intellectual Property Rights

Unless otherwise stated, Avalia Couture and/or its licensors own all intellectual property rights in the website and its content, including but not limited to text, designs, graphics, product images, logos, and software.

All rights are reserved. You may not use, copy, reproduce, or redistribute any materials from our website without prior written permission.

7. Pricing and Currency

All prices on our website are displayed in Indian Rupees (INR) by default. International users may view converted prices in their local currencies for convenience.
Prices are subject to change without prior notice. The price applicable to your order will be the one displayed at checkout.
International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the buyer’s responsibility and are not included in our product or shipping prices.

8. Shipping and Delivery

Within India

We offer nationwide delivery through trusted courier partners.
In-stock items are typically dispatched within 1–2 business days of order confirmation.
Cash on Delivery (COD) is available for select PIN codes at a nominal service fee.
Repeated rejection of COD orders may result in restrictions on future purchases.

International Shipping

We ship worldwide using reliable international courier services.
Delivery timelines vary by country, typically 7–15 business days depending on customs clearance.
Shipping costs and estimated delivery times are displayed at checkout.
Customs delays are beyond our control and do not constitute grounds for cancellation or refund.

Tracking

Once your order has been shipped, you will receive an email or SMS containing your tracking number and a link to track your shipment.

9. Returns, Exchanges, and Refunds

Eligibility

You may request a return or exchange within 7 calendar days of receiving your order.
Products must be unused, unworn, and in their original packaging with all tags and accessories attached.
Final Sale, customized, or discounted items are not eligible for return or exchange.

Domestic Returns (India)

To request a return or exchange, email info@avaliacouture.com with your order number and reason for return.
A pickup service may be provided where available. If pickup is not available, the customer must ship the item to our return address.

International Returns

For international customers, return shipping costs and customs duties (if any) must be borne by the customer.
We recommend using a trackable shipping method to ensure safe delivery.

Refunds

Refunds are issued to the original payment method once the returned product passes inspection.
For COD orders (India), refunds are issued via bank transfer.
Shipping charges, customs duties, and COD fees are non-refundable.

Defective or Incorrect Products

If you receive a defective, damaged, or incorrect item, please notify us within 7 days of receipt by emailing info@avaliacouture.com with clear photos and order details.

Claims made after this period may not be accepted.

10. Product Representation

We strive to ensure that all product descriptions, images, and colors displayed on our website are accurate. However, colors may vary slightly due to monitor settings or photography lighting.

Minor variations do not constitute product defects or grounds for refund.

11. Limitation of Liability

To the fullest extent permitted by law, Avalia Couture shall not be liable for any indirect, incidental, or consequential damages, including loss of profit, data, or goodwill, arising from the use or inability to use our website or products.

Our total liability for any claim shall not exceed the total amount paid by you for the specific order in question.

12. Privacy and Data Protection

Your privacy is important to us. We collect, use, and store your personal data in accordance with our Privacy Policy and applicable data protection laws, including the Information Technology Act, 2000 (India) and GDPR (for international customers).

By using our website, you consent to our processing of your personal data as outlined in the Privacy Policy.

13. Governing Law and Jurisdiction

For Indian Customers:

These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of [Insert City, e.g., Mumbai, Maharashtra].

For International Customers:

For users outside India, these Terms are governed by the laws of the country in which you reside, except where local consumer protection laws apply mandatorily.

Any disputes shall be handled in good faith and, if unresolved, may be subject to international arbitration under applicable trade or consumer regulations.

14. Changes to Terms

Avalia Couture reserves the right to update, modify, or replace any part of these Terms and Conditions at any time.

Any changes will be posted on this page, and continued use of our website constitutes your acceptance of those changes.

15. Contact Information

For questions, concerns, or support, please contact us at:

📧 info@avaliacouture.com

🌐 www.avaliacouture.com

✅ This version is fully aligned with both Indian and international e-commerce best practices — clear, legally compliant, and customer-friendly.

It protects your business while maintaining trust with global shoppers.

Would you like me to now draft a matching Privacy Policy (GDPR + Indian IT Act compliant) so both documents are legally consistent for worldwide sales?